| Help : Server : Configure : SLA |
Service Level Agreements (SLA's) are expressed as the number of minutes per day that utilization is permitted to exceed a specified threshold. The SLA thresholds are used to generate SLA reports.
The following SLA options are available:
 | SLA.hours specifies the hours of the day during which SLAs should
be monitored (see Query:Parameter:hour
for a description of valid hour values). e.g. SLA.hours = 9-16 monitors from 9am to 5pm. |
| SLA.days specifies the days of the week during which SLAs should be
monitored (see Query:Parameter:day for a
description of valid day values). e.g. SLA.days = 2-6 monitors from Monday to Friday. |
| SLA.utilization specifies acceptable utilization as a utilization
threshold, and a number of minutes per day during which the threshold may be
exceeded. e.g. SLA.utilization = 80%/2 specifies that utilization should not exceed 80% for more than 2 minutes per day. Setting SLA.utilization = none disables SLA monitoring. This is typically used to exclude a specific area in the network from being monitored. |