InMon Technical Support
Support is provided Monday to Friday (excluding holidays) during normal business hours, 9:00 a.m. to 5 p.m. PST.
Please use the InMon customer portal to submit support requests. You can also contact us by phone at +1 (415) 283-3260
sFlowTrend users can also use the sFlowTrend Google Group to post questions, look for help, and give assistance or suggestions to other users.
On-line Help
Traffic Sentinel on-line help can be accessed by clicking on the Help menu item at the top right corner of the Traffic Sentinel screen. Traffic Server on-line help can be accessed by clicking on the help button on the bottom left corner of a Traffic Server screen. sFlow Probe on-line help is also provided.
sFlowTrend and sFlowTrend-Pro on-line help can be accessed via the Help menu.
Discussion Forums
Our discussion forums on the InMon customer portal allow customers to share best practices, to ask questions, and to discuss general issues relating to traffic management.
A web-based archive of the old majordomo traffic-management mailing list is available.
FAQs
Also check the Frequently Asked Questions (FAQ) page to see if an answer has already been posted to your question.
Tutorials
Access the tutorials for information on configuring and using Traffic Sentinel, Traffic Server and sFlow Probe software.
Downloads
Users with current annual maintenance for Traffic Sentinel or Traffic Server can download the latest version of Traffic Sentinel from the InMon customer portal.
The following documents provide information for customers migrating from older product versions:
- Announcing InMon Traffic Sentinel 6.0 describes changes between Traffic Sentinel 5.0 and 6.0
- Announcing InMon Traffic Sentinel 5.0 describes changes between Traffic Sentinel 4.0 and 5.0
- Announcing InMon Traffic Sentinel 4.0 describes changed between Traffic Sentinel 3.0 and 4.0
- Announcing InMon Traffic Sentinel 3.0 describes changed between Traffic Sentinel 2.0 and 3.0
- Announcing InMon Traffic Sentinel 2.0 describes changes between Traffic Sentinel 1.0 and 2.0
- Announcing InMon Traffic Sentinel describes changes between Traffic Server and Traffic Sentinel 1.0
- Migrating from Traffic Server 4.0 to Traffic Sentinel instructions for upgrading to Traffic Sentinel 1.0 from Traffic Server.
Users with current annual maintenance for the sFlow Probe software can download this from the InMon customer portal.